What clients say about Money Back Recovery
Real words from real people who used our Investigation Reports and Action Plans to take meaningful steps with banks, card issuers, exchanges, and authorities. We never edit for “perfect outcomes”—we publish authentic experiences.
R. Lane
“They organized the mess of screenshots into a bank-ready file. The acceptance letter from my issuer came a week later.”
Filed: Mar 2025
D. Keller
“The on-chain trail and exchange pack got a response where I had none for months. Clear steps and fast.”
Filed: Feb 2025
M. Singh
“Screening was honest. They told me not to spend on a dead end and gave me free steps to try first.”
Filed: Jan 2025
A. Gómez
“Their banking language was key. My bank escalated and contacted the beneficiary institution with urgency.”
Filed: Dec 2024
L. Brown
“Sensitive, methodical, and practical. The action plan kept me focused when emotions were high.”
Filed: Nov 2024
J. Fontaine
“I got the reversal on the second attempt using their materials. Wish I’d found them earlier.”
Filed: Oct 2024
N. Zhou
“They linked addresses across two exchanges and prepared the exact wording I needed. It worked.”
Filed: Sep 2024
P. Tanaka
“The exhibits were crystal clear and matched the bank’s checklist. Acceptance on first try.”
Filed: Aug 2024
C. Moyo
“They aligned my affidavit with the timeline and made the police filing painless.”
Filed: Jul 2024
S. Rossi
“Bank accepted the dispute with their report attached. The structure made all the difference.”
Filed: Jun 2024
K. Hamed
“Fast turnaround and proper on-chain narrative. Exchange got back to me within days.”
Filed: Jun 2024
O. Kowalski
“The bank changed from ‘impossible’ to ‘we’ll try’ after I submitted their package.”
Filed: May 2024
Y. Martinez
“They were kind and very precise. I felt supported and informed at each step.”
Filed: Apr 2024
E. Turner
“The appeal letter they drafted flipped a denial into a credit. Worth every penny.”
Filed: Apr 2024
F. Ribeiro
“The exchange escalation pack had everything they asked for. Great experience.”
Filed: Mar 2024
H. Kim
“They mapped the flow and created exhibits that finally made sense to my bank.”
Filed: Mar 2024
A. Taylor
“I appreciated the straight talk—their feasibility check saved me time and money.”
Filed: Feb 2024
G. Meier
“Bank was slow but finally processed with their attachments. Patience and documentation matter.”
Filed: Jan 2024
B. Smith
“Second bank finally accepted because the report removed ambiguity. They know what to include.”
Filed: Jan 2024
A. Abiola
“They pushed me to gather better evidence. That push is why my case moved forward.”
Filed: Dec 2023
E. Hansen
“Their cover letters and timeline convinced the bank to escalate internally. Great structure.”
Filed: Nov 2023
Z. Novak
“The initial denial was frustrating, but their appeal pack finally got traction. Worth sticking with it.”
Filed: Oct 2023
J. Rahman
“They knew which exchange unit to contact and how to phrase the urgency. That was the difference.”
Filed: Sep 2023
C. Lewis
“Their templates made submissions straightforward. I finally knew exactly what to say.”
Filed: Aug 2023
I. Novakova
“Respectful and realistic. They didn’t overpromise and I appreciated that most.”
Filed: Jul 2023
M. Okoye
“The bank accepted my claim after months of nothing. Their case file was the turning point.”
Filed: Jun 2023
A. Dlamini
“Their escalation pathway and references convinced my bank to open a new internal case.”
Filed: May 2023